If so, that would mean that the cable might not be the issue.
That can help determine if a signal is in fact traveling the full length of the cable. Tap the tip of the Real Tone Cable with your finger to see if there is any response on the screen. įollow the configuration steps below for configuring your Real Tone Cable if the above suggestions do not resolve the issue:Īlso try unplugging the cable from the guitar while in the tuning screen. Unplug the cable, and plug it back in to reinstall the driver. Right click "Rocksmith USB Guitar Adapter" under "Sound, video and game controllers", and select Uninstall. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.
If still having issues try reinstalling the driver for the cable: Right-click on the speaker icon at the bottom right-hand corner of the screen.ĭouble-click the entry for the "Rocksmith USB Guitar Adapter." It will display as a "Microphone" device.Ĭhange the Default Format to "DVD Quality" Try adjusting your levels for the Rocksmith USB Guitar Adapter by following the steps below. Make sure no other peripherals are connectedĭisconnect and reconnect the breakaway section on the USB end of the Real Tone cable If you are having issues with your Real Tone Cable, here are some troubleshooting steps: Here is the entire body of the message I got back from Ubisoft, along with my original question. * By "Shocking", I mean, "Not at all shocking". Has anyone ever pushed back on Ubi to acknowledge this? Or are people just paying their $25 and giving up? So the tip that they want me to send to them works just freaking fine if I plug in the cable I got from Amazon, and the tip that I just got from Amazon doesn't work at all if I plug in the original cable.
I carefully labeled both parts of the bad cable with blue tape so I don't get them confused, then I tried them out by swapping which was connected to which. I now have a known-bad cable and a known-good cable, each of which has a breakaway tip. I'm looking at this thing and can't see any possible way that it will tell them anything whatsoever other than that I owe them $25. So I read the part about sending them the breakaway tip, with a helpful picture so I know exactly what they mean.
It also assumed that I was using a PC when I had clearly tagged the question with XBox One.)
(It was an obviously canned response, because it told me to do all the stuff that I had already told them I had done in the original question. It came the same day I got the response from Ubi. I immediately started the process with Ubi, but also ordered a spare from Amazon. Here's why I know this is a problem: My cable went out last week. They are basing the entirety of their decision on whether your cable is bad on a part that is effectively a straight pass-through, that represents 6% of the total cable length. For that matter, I've had real cables go bad at the 1/4" jack, where wires broke or came unsoldered. Most of it is presumably inside the large, flat blister a couple feet down the cord. Furthermore, there is precious little circuitry inside that part. Here's the problem - that part represents about 8" of the 11' length. If it's good, then you need to pay $25 for a replacement presumably, if it's bad, they replace it for free. When you send a message to Ubi about your cable being bad, they ask you to send the break-away tip to be tested. I've built my own game controller hardware! Basically, has anyone ever gotten one replaced for free?īackground: I'm a computer/electrical engineer, so I know a thing or two about circuits, etc.